Refund policy

Thank you for shopping with Kovomad. We work hard to offer quality products and dependable service. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:
- Be unused and in the same condition in which you received it
- Be in its original packaging
- Include all accessories, manuals, and components
- Be accompanied by proof of purchase or your order confirmation

Non-Returnable Items

The following items cannot be returned:
- Customized or personalized products
- Products damaged through misuse, improper handling, or normal wear and tear
- Clearance, final sale, or discounted items marked as non-returnable

Return Process

To start a return, contact our customer support team with your order number and the reason for the return.

Email: [EMAIL]
Phone: [PHONE]
Address: [ADDRESS]

Once your return is approved, we will send you return instructions and a return address.

Return Shipping

- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 7 business days. Processing times vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include photos of the item and packaging so we can resolve the issue quickly at no cost to you.

Exchanges

We provide replacements for defective, damaged, or incorrect items. If you would like a different product, please return the original item and place a new order.

Order Cancellations

Orders may be canceled at no charge before they ship. Once an order has shipped, it must follow the standard return process above.

Contact Us

Questions about this policy or your order? Reach us at:

Kovomad
Email: [EMAIL]
Phone: [PHONE]
Address: [ADDRESS]