FAQs
1. What products does Kovomad sell?
Kovomad specializes in garden, outdoor, and mobility equipment — including cordless, gas, and riding lawn mowers, weatherproof garden storage sheds, and lightweight foldable electric wheelchairs.
2. Do you ship internationally?
No. We currently ship only within the United States, including all 50 states.
3. How much does shipping cost?
We offer free shipping on all orders within the United States.
4. How long does delivery take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days. Estimated total delivery time is 4–10 business days. Deliveries to Alaska and Hawaii may take longer.
5. How are large items like sheds and riding mowers delivered?
Oversized products are shipped by freight carrier. The carrier will contact you to schedule a delivery appointment. Curbside delivery is standard, so please plan to move the item into place yourself.
6. How can I track my order?
If tracking information is available, you will receive a tracking number by email once your order has been dispatched. Please allow up to 48 hours for tracking updates to appear.
7. What payment methods do you accept?
We accept all major payment methods available at checkout. Payment must be completed before your order is processed and shipped.
8. Can I cancel my order?
Orders may be canceled before they have been processed and shipped. Once an order has been dispatched, it cannot be canceled and must follow our Return & Refund Policy.
9. What is your return policy?
We accept eligible returns within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging with all accessories included.
10. What should I do if my order arrives damaged?
If your order arrives damaged or defective, contact us within 7 days of delivery. Include photos of the product and packaging so we can resolve the issue quickly at no cost to you.
11. How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are processed within 7 business days to your original payment method. Processing times vary depending on your bank or payment provider.
12. Do your products come with a warranty?
Yes. Every product we sell is backed by a 2-year warranty. Please contact us if you need to make a warranty claim.
13. Are your electric wheelchairs suitable for daily use?
Our wheelchairs are designed to provide comfort and reliability for a range of mobility needs. Please review the individual product description and specifications to determine which model best meets your requirements.
14. How do I choose the right electric wheelchair?
Consider intended use, weight capacity, seat dimensions, battery range, and portability. If you need help deciding, our customer support team will be happy to assist you.
15. Which lawn mower is right for my yard?
Cordless mowers suit small to medium yards, self-propelled gas mowers handle larger or sloped yards, and riding mowers are best for half an acre or more. Each product description lists the recommended coverage area.
16. Is my personal information secure?
Yes. We take reasonable measures to protect your personal information and process all orders through secure systems. For more details, please review our Privacy Policy.
17. How can I contact customer support?
Email: [EMAIL]
Phone: [PHONE]
Address: [ADDRESS]
We aim to respond to all inquiries within 24–48 business hours.